Elements Casino Privacy Desk: Data Use, Cookies and Security
Your privacy matters. In Canada, clear handling of personal data is an important part of a trustworthy gaming experience.
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This policy explains what information may be collected, why it is used, how it may be shared, and what choices may be available to you. If you do not agree with these terms, please do not access the site or use the services.
Personal Data Collected by Elements Casino
We may collect information you provide directly when creating an account, making payments, joining promotions, or contacting support. This can include your full name, date of birth, contact details, residential address, identification documents, and payment-related information.
Some information is collected automatically when you use the website or app. This may include device details, browser information, IP address, location-related signals, visited pages, features used, and connection data.
Cookies and similar tools help improve performance, understand usage, and support a smoother experience. You can manage cookie preferences through your browser settings.
Retention Rules and Age Eligibility
We do not sell your personal information to third parties. This is especially important for players in Canada who want a clear distinction between service operations and data monetization.
We also do not knowingly collect personal information from individuals below the legal gambling age. Access is intended for people 19+, which is the legal threshold in most Canadian provinces.
Personal information is kept only as long as necessary for the stated purposes, unless a longer period is required or permitted by law. Inactive accounts may still be retained where regulatory obligations continue to apply.
| Privacy Area | How It Is Handled | What It Means for Players |
|---|---|---|
| Age and eligibility | Use of this website is intended for persons 19+ years of age, and the services are strictly for individuals who are of legal gambling age in their jurisdiction. | The site says it does not knowingly collect personal information from individuals under the legal gambling age. |
| Personal information collected | Personal information may be collected when creating an account, making deposits or withdrawals, participating in promotions, or contacting customer support, including full name and date of birth. | This information is described as part of account setup, verification, and support-related activity. |
| How information is used | The policy lists account creation and verification, processing deposits and withdrawals, age and identity verification, providing customer support, and related operational purposes. | Players can expect identity and account checks as part of normal compliance and service processes. |
| Security measures | Appropriate technical and organizational measures are used to protect information against unauthorized access, alteration, disclosure, or destruction. | The policy also notes that no method of transmission over the Internet or electronic storage is 100% secure. |
| Sharing and disclosure | The site says it does not sell personal information to third parties, but may disclose information for legal requirements, to provincial gaming authorities and financial regulators, or during a merger, acquisition, or sale of assets. | Some data sharing may happen for compliance or corporate transaction reasons rather than marketing sales. |
| International transfers | Your information may be transferred to and processed in countries other than the one in which you reside, and these countries may have different data protection laws. | The policy says steps are taken to ensure adequate safeguards are in place during those transfers. |
| Retention period | Personal information is retained for as long as necessary to fulfill the stated purposes, unless a longer retention period is required or permitted by law. | Inactive accounts may be retained to comply with regulatory requirements. |
| Your privacy rights | Depending on location, rights may include access to personal information, correction of inaccurate information, and deletion of information subject to legal requirements. | Canadian visitors with unresolved privacy concerns may also contact their provincial gaming authority. |
How Elements Casino Uses and Shares Data
Personal information may be used to create and verify accounts, process deposits and withdrawals, confirm age and identity, provide support, prevent fraud, and meet legal or regulatory obligations. These uses are closely tied to operating a gaming service responsibly.
Information may also be disclosed where required by law, regulation, legal process, or a governmental request. In Canada, that can include provincial gaming authorities and financial regulators.
Some processing may involve specialist providers such as payment, verification, or analytics partners. Those providers are contractually required to protect your information.
In limited business circumstances, information may also be involved in a merger, acquisition, or sale of assets. This type of disclosure relates to a corporate transaction rather than a general sale of player data.
Player Rights, Security and Cross-Border Transfers
Depending on your location, you may have rights related to your information. These can include access, correction, deletion where legally permitted, restriction of processing, portability, withdrawal of consent, and objection to certain processing.
- Request access to the personal information held about you
- Ask to correct inaccurate or outdated details
- Seek deletion where retention is not legally required
- Raise unresolved concerns with your provincial gaming authority
We also use technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. At the same time, no online transfer or storage method can be guaranteed to be 100% secure.
Your information may be transferred to and processed in countries outside your place of residence. Where that happens, steps are taken to ensure adequate safeguards remain in place.
Privacy terms may be updated from time to time, with changes reflected by an updated date. Reviewing the latest version can help you stay informed about how data use, cookies, and security are handled in Canada.